9:00am – 9:05am
Overview – Tuesday – March 23
Welcome | Morning sessions
9:05am – 9:20am
This keynote session explores the impact and role of digital resources and jobs in developing financial services and Australia’s broader economy.
9:20am – 9:45am
Custodians have always adapted their operations to keep pace with the ever-changing requirements of their clients. However, as the industry transitions to digital ecosystems, the rate of change will continue to increase, and they will need to be more flexible, agile and creative than ever before. This session will discuss how global custodians will act as digital conduits for clients.
9:45am – 10:20am
The pandemic and its lockdowns inspired rapid action to move workers away from offices and perform most business functions remotely. This session considers the key learnings from the period and building better processes and procedures for similar future events.
10:20am – 10:45am
Whilst media bifurcates around political and ideological judgments, and operational success relies on a single truth source. This session explores the challenges with data quality, transparency and integration in offering investors a flexible and seamless capture of their data.
10:45am – 11:10am
Many organisations will consider engaging suppliers to offer data as a service to their operational process. However, there are often internal objections over the complexity, uncertainty of outcomes and unintended consequences of these projects. This session lifts the lid on the questions to ask within a tendering process to best understand the opportunities and challenges with commissioning data-as-a-service support.
11:10am – 11:35am
In an age when almost every business needs to think about its digital footprint and capabilities, a disconnect can form between the entity's tech ambitions and its plans. This session covers organisations’ best questions as they approach fintech and learn to articulate their fears around the roadmap to rethinking their operations processes.
11:35am – 12:00pm
David Knights, chair of ACSA will provide a keynote and the annual awards ceremony including the Conexus Financial 2021 Lifetime Achievement Award.
3:00pm – 3:05pm
Welcome | Afternoon sessions
3:05pm – 3:40pm
With new regulations, working trends and digital disruption to reconcile, the impact of ESG, YFYS reforms and the new APRA reporting tools for organisations to resolve to thrive in these unprecedented times. It will also explore the recent EU legislation on operational resilience and its means for global investors.
3:40pm – 4:05pm
Considerable effort is underway to make careers in operations more prominent across society to offer organisations the breadth of insights and skills needed for the decades to come. However, 2020 involved significant disruption to these initiatives as advocacy, training and mentoring are required to take a virtual form. This session updates the community on the progress made and how to reshape human resource thinking in a digital environment.
4:05pm – 4:30pm
Understanding as much as possible about an investment used to mean site visits and checking claims across an organisation. With digital due diligence allowing for constrained enquiry, this session explores techniques to uncover hidden messages, including tips from body language experts and clues from micro-expressions.
4:30pm – 5:00pm
Stephen Scheeler is the former Facebook CEO for Australia and New Zealand, where he helped guide Facebook's unprecedented rise from quirky Silicon Valley success story to media and technology titan.
5:00pm – 6:00pm